Can Telehealth Work for Me If I'm Technically Challenged?

Have you put off scheduling a telehealth appointment because you’re not tech-savvy? No worries. Here, we provide practical tips to build your confidence and ensure everything goes smoothly.

About 54% of Americans say they’ve used telehealth to meet with a doctor. That’s a big jump from 2020, when virtual visits became more common due to COVID-19. But many folks feel hesitant to schedule virtual care, especially if they don’t consider themselves tech-savvy.

It’s totally normal to feel nervous about using technology for something as important as your health, but it’s easier than you think.

At Ample Health in Carmichael, California, our team of board-certified internists provides telehealth appointments to people of all ages. Read on for practical tips, support options, and encouragement from Dheeraj Kamra, MD, and Mythli Nagaraj, MD, along with Alice Phillips, FNP, and Yelena Popova, PA,.

You’re not alone, and you don’t need to be a tech expert

Telehealth sounds great in concept, but if you don’t regularly use a tablet, laptop, or smartphone, the idea of setting up an account, turning on your web camera, and testing the audio can feel daunting.

These are understandable concerns. But thanks to advances in technology, modern telemedicine platforms are designed to be simple and straightforward.

Don’t feel like you have to navigate the process alone, either. Anytime one of our patients requests a telehealth appointment, we provide step-by-step instructions that cover everything from setting up a new user profile to troubleshooting potential issues, like camera and microphone glitches.

This ensures you have everything you need to meet with your provider at the scheduled time.

Getting set up is easier than you think

After scheduling a telehealth appointment, we send you a text or email that includes the link. Once you receive that information, simply:

Click the link to visit the user portal
Enter your name and other requested information
Enable the program to use your computer or smartphone’s camera and microphone
Test your internet connection

Since it often takes a little while to get used to new software, we recommend doing all of this at least a day before your appointment. That way, you can see if any issues arise and contact us if necessary.

Pro tip: If you aren’t tech-savvy, ask a friend or family member to help you set things up. Someone who uses technology regularly can provide pointers and help alleviate stress.

What to do if you hit a snag

Preparation isn’t always enough to prevent software glitches. Technology — like people — isn’t perfect, but that doesn’t mean you shouldn’t ask for help. If a problem arises, reach out to our team at any time. We have several staff members who can answer questions and help you navigate challenges.

You can also take steps to reduce the risk of common pitfalls. For example, we recommend:

Making sure your device is charged at least an hour before your appointment
Logging into the software at least 15 minutes early
Writing down any questions for easy reference

If a snag does arise, don’t worry. Our providers are here to support you, and they won’t judge.

Don’t let tech hold you back

If you’ve put off using telehealth because you’re concerned about the challenges, there’s no better time to take action. The process is quick and convenient, and learning new skills is empowering.

Contact us at Ample Health in Carmichael, California, if you’re interested in scheduling a telehealth appointment for yourself or your child. Call our office or book your appointment online.